Effective Date: July 22, 2025
Welcome to Susego Life, owned and operated by Caramel Custard LLP (referred to as “Susego Life”, “we”, “our”, or “us”).
By accessing and using our website susegolife.in (hereinafter referred to as the “Site”), you agree to be bound by the following Terms and Conditions (“Terms”), along with our Privacy Policy and other guidelines. If you do not agree with our Terms, please refrain from using the Site.
1. Terms of Website Use
- You agree to use the Site for lawful purposes only.
- You are prohibited from using the Site to post or transmit any materials that are unlawful, harmful, defamatory, obscene, or otherwise objectionable.
- We may suspend or terminate access to your account and orders if we suspect misuse or unauthorized activity.
2. Eligibility
You must be at least 18 years of age to make a transaction on the website. If you are under 18, you may use the website only under the supervision of a parent or legal guardian who agrees to be bound by these Terms.
3. Your Account Responsibilities
If you create an account on the Site, you are responsible for maintaining the confidentiality of your account credentials and all activities under your account. We reserve the right to suspend or terminate your account at our discretion.
4. Products & Pricing
We strive to accurately display product descriptions, images, and prices. However, we do not guarantee that product details or pricing are fully accurate, complete, reliable, or error-free. In cases of errors, we reserve the right to cancel or refuse any affected orders.
5. Intellectual Property
All content including images, product descriptions, logos, designs, text, and code are the intellectual property of Susego Life and/or its licensors and are protected by applicable copyright and trademark laws. Any unauthorized use is strictly prohibited.
6. Privacy Policy
Your privacy is important to us. Below is a summary of how we collect and process your data.
Personal Data We Collect:
- Name, phone number, email address, shipping/billing address
- Payment details (processed securely via third-party gateways such as Razorpay/PayU/Stripe)
How We Use Your Data:
- To process orders and provide customer service
- To communicate transactional updates and promotional content
- To improve site performance via analytics and cookies (non-personal data)
We Do Not:
- Sell or rent your personal data
- Store your card/payment information on our servers
Third Party Disclosure:
We partner with trusted payment gateways, courier providers, and analytics tools. All such partners are bound by privacy compliance policies and only access non-sensitive or anonymized data where applicable.
Cookies:
We use cookies to improve your web experience. These are anonymous identifiers stored on your browser and do not capture personal information.
For any privacy-related concerns, please reach out to: [email protected]
7. Return, Refund and Cancellation Policy
At Susego Life, we follow a minimal-return policy to help reduce environmental impact. We encourage customers to review the size guide carefully before placing an order.
Returns & Exchanges
- Size- or Preference-Based Returns: Not accepted. Please ensure correct size selection prior to purchase.
- Damaged or Defective Products: Returns will only be accepted if the product received is damaged or defective.
- Customers must notify Susego within 7 days of delivery.
- Clear photographic evidence of the damaged/defective product must be provided before approval.
- Condition of Return: Returned items must be unused, unworn, and in their original packaging with all tags intact.
Refunds
- Approved refunds will be processed to the original method of payment within 7–10 business days of receiving the returned item.
- Shipping charges are non-refundable.
Cancellations
- Orders may be cancelled within 24 hours of placement, provided the order has not yet been dispatched.
- Once an order has been shipped, it cannot be cancelled.
8. Shipping & Delivery Policy
At Susego Life, we are committed to delivering your orders safely and on time.
- Delivery Timeline: Orders will reach you within 4–12 business days, depending on your location.
- Order Tracking: Customers will receive tracking details via email/SMS once the order has been shipped.
- Shipping Charges: Free shipping on orders above ₹999.
- A flat ₹50 shipping fee applies to orders below ₹999.
- Courier Partners: We ship through reputed logistics providers such as Delhivery, BlueDart, and India Post.
9. Limitation of Liability
To the maximum extent permitted by applicable laws:
- Susego Life, its owners, partners, employees, and affiliates will not be liable for any direct, indirect, incidental, or consequential loss or damages arising from:
- Use or inability to use the website
- Third-party website links
- Delays in delivery beyond our control
- Unauthorized access to your account or data
10. Disclaimer
We make every attempt to ensure the security and accuracy of the website and product information. However, all purchases and usage of our services are at your own risk and without warranties of any kind, either expressed or implied.
11. Governing Law and Jurisdiction
These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Hyderabad, Telangana.
12. Contact Information
Registered Office:
Susego Life
Caramel Custard LLP
1711, O Block, Rainbow Vistas at Rock Garden,
Moosapet, Hyderabad, Telangana, India
Email: [email protected]
