Terms & conditions

Terms of Use for Susego

Effective Date: July 22, 2025

Welcome to Susego Life, owned and operated by Caramel Custard LLP (referred to as “Susego Life”, “we”, “our”, or “us”).

By accessing and using our website susegolife.in (hereinafter referred to as the “Site”), you agree to be bound by the following Terms and Conditions (“Terms”), along with our Privacy Policy and other guidelines. If you do not agree with our Terms, please refrain from using the Site.

1. Terms of Website Use
  • You agree to use the Site for lawful purposes only.
  • You are prohibited from using the Site to post or transmit any materials that are unlawful, harmful, defamatory, obscene, or otherwise objectionable.
  • We may suspend or terminate access to your account and orders if we suspect misuse or unauthorized activity.
 
2. Eligibility

You must be at least 18 years of age to make a transaction on the website. If you are under 18, you may use the website only under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

 
3. Your Account Responsibilities

If you create an account on the Site, you are responsible for maintaining the confidentiality of your account credentials and all activities under your account. We reserve the right to suspend or terminate your account at our discretion.

 
4. Products & Pricing

We strive to accurately display product descriptions, images, and prices. However, we do not guarantee that product details or pricing are fully accurate, complete, reliable, or error-free. In cases of errors, we reserve the right to cancel or refuse any affected orders.

 
5. Intellectual Property

All content including images, product descriptions, logos, designs, text, and code are the intellectual property of Susego Life and/or its licensors and are protected by applicable copyright and trademark laws. Any unauthorized use is strictly prohibited.

6. Privacy Policy

Your privacy is important to us. Below is a summary of how we collect and process your data.

Personal Data We Collect:

  • Name, phone number, email address, shipping/billing address
  • Payment details (processed securely via third-party gateways such as Razorpay/PayU/Stripe)

How We Use Your Data:

  • To process orders and provide customer service
  • To communicate transactional updates and promotional content
  • To improve site performance via analytics and cookies (non-personal data)

We Do Not:

  • Sell or rent your personal data
  • Store your card/payment information on our servers

Third Party Disclosure:
We partner with trusted payment gateways, courier providers, and analytics tools. All such partners are bound by privacy compliance policies and only access non-sensitive or anonymized data where applicable.

Cookies:
We use cookies to improve your web experience. These are anonymous identifiers stored on your browser and do not capture personal information.

For any privacy-related concerns, please reach out to: [email protected]

7. Cancellation & Refund Policy

We understand that sometimes plans change. Here is our cancellation and refund policy:

Order Cancellation (Before Dispatch):
Orders can be cancelled within 2 hours of placement by contacting us at [email protected] or calling our customer care during working hours.

Cancellation After Dispatch:
Once the order is shipped, we are unable to cancel it.

Return/Refund Policy:

  • Returns are accepted only for damaged/defective goods and must be reported within 48 hours of delivery.
  • Photographic evidence will be required to process such claims.
  • Refunds will be processed to the original payment method within 7–10 business days.

Non-returnable items include:

  • Intimate or personal care items
  • Used products
  • Customized/personalized products
8. Shipping & Delivery Policy

At Susego Life, we aim to deliver your products safely and on time.

Shipping Timeline:
Orders are usually shipped within 1–3 business days of being placed.

Delivery Timeline:

  • Metro cities: 2–5 business days
  • Other locations (including rural areas): 5–10 business days

Shipping Charges:

  • Free shipping on orders above ₹999
  • For orders below ₹999, a flat ₹50 shipping fee will be charged.

Courier Partners:
We ship through reputed logistics providers like Delhivery, BlueDart, and India Post.

Order Tracking:
Once shipped, you will receive shipping and tracking details via email/SMS.

9. Limitation of Liability

To the maximum extent permitted by applicable laws:

  • Susego Life, its owners, partners, employees, and affiliates will not be liable for any direct, indirect, incidental, or consequential loss or damages arising from:
  • Use or inability to use the website
  • Third-party website links
  • Delays in delivery beyond our control
  • Unauthorized access to your account or data
10. Disclaimer

We make every attempt to ensure the security and accuracy of the website and product information. However, all purchases and usage of our services are at your own risk and without warranties of any kind, either expressed or implied.

11. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Hyderabad, Telangana.

12. Contact Information

Registered Office:
Susego Life
Caramel Custard LLP
1711, O Block, Rainbow Vistas at Rock Garden,
Moosapet, Hyderabad, Telangana, India
Email: [email protected]